The short version
- We collect what you type into our forms, and technical details about the request that carried it.
- We use it to answer you, set up your line and prevent fraud. Nothing else.
- We do not sell, rent or trade your information, and we do not run advertising trackers.
- We do not fingerprint your browser or attempt to identify you across other websites.
- You can ask us to show you what we hold, correct it, or delete it.
Information you give us
The three forms on this site collect the following, and only the following:
- Order form (pricing page): full name, email address, WhatsApp number, subscription length, number of devices, requested countries, adult-content preference, app or player, device type, line type, the username of an existing line if you are renewing, the MAC address if your device is a MAG box, and anything you write in the notes field.
- Free trial form: full name, email address, WhatsApp number, your country, requested countries, app or player, device type, number of devices, adult-content preference, your consent to be emailed, and any notes.
- Contact form: name, email address, WhatsApp number, country, subject and message.
We ask for nothing else. We never ask for passwords to your other accounts, and no payment card details are collected on this website — payment is arranged with you directly after you order.
Technical information we collect
When you submit a form, we record technical context about that request. This is a security and support measure, not profiling, and it is recorded only at the moment you submit something:
- IP address, read from the connection itself. Used for rate limiting, to detect abuse and to help diagnose regional streaming problems.
- Browser and operating system, from the user-agent string your browser sends with every request. Used to send you setup instructions that match your device.
- Screen and window size, timezone, language and the page you submitted from, reported by the page. Used to reproduce display problems and to reply in a sensible timezone.
- A network classification of your IP address — whether it belongs to a VPN, proxy, hosting provider or Tor exit node — obtained from public lookup services. This is used solely to spot fraudulent orders and abuse of the free trial. It never attempts to see through a VPN, is never used to build a profile, and using a VPN does not stop you subscribing.
We do not use canvas or audio fingerprinting, font enumeration, device-hash identifiers, or any other technique intended to recognise you across websites or sessions.
Why we are allowed to hold it
- To perform a contract with you — setting up, supporting and renewing the service you asked for.
- Our legitimate interests — answering enquiries, keeping the service secure, and preventing fraud and abuse.
- Your consent — for the free trial, where you tick the box asking us to email you.
Cookies and local storage
This website sets no advertising or analytics cookies. Your light or dark theme choice is stored in your browser's local storage under the key vocotv-theme; it never leaves your device and we cannot read it. The live-chat provider sets its own cookies when you open a chat — see below.
Third-party services
- Tawk.to (live chat). The chat widget loads on every page and sets its own cookies so a conversation survives a page reload. Anything you type into the chat is processed by Tawk.to as well as by us. See tawk.to's own privacy policy for their practices.
- WhatsApp. The WhatsApp buttons are ordinary links. Nothing is sent to WhatsApp unless you click one and send a message, at which point Meta's privacy terms apply to that conversation.
- Email delivery. Form submissions are sent as email over an SMTP provider. The provider handles the message in transit.
- IP lookup services. Your IP address is sent to a public lookup service at the moment of submission for the network classification described above.
How long we keep it
- Contact messages: kept while the conversation is live and for up to 12 months afterwards.
- Trial requests: up to 12 months, so we can tell whether a line has already been trialled.
- Orders: for the life of the subscription and for up to 24 months afterwards, for support and accounts.
Ask us to delete your information sooner and we will, unless we are required to keep it.
Who can see it
Form submissions reach the VocoTV support team only. We do not sell, rent, share or trade personal information with advertisers, data brokers or anyone else, and we disclose it outside the team only where we are legally required to.
Security
The site is served over HTTPS with a strict set of security headers. Form submissions are validated and sanitised on the server before anything is done with them, submissions are rate limited by IP address, and our mail credentials are held in server-side environment variables that are never exposed to the browser.
Your rights
Depending on where you live, you may have the right to access the information we hold about you, to have it corrected or erased, to restrict or object to how we use it, to receive a copy in a portable format, and to withdraw consent at any time. To exercise any of these, email contact.provideriptv@gmail.com. We will respond within 30 days.
Children
This service is not directed at children and we do not knowingly collect information from anyone under 18. If you believe a child has sent us their details, contact us and we will delete them.
Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes will be highlighted on the site.
Contact
Privacy questions and requests: contact.provideriptv@gmail.com, or via the contact page. See also our terms of service and DMCA policy.